Privacy Policy

1. Overview

This Privacy Policy explains how MatJurk collects, uses, stores, shares, and protects information when you access or use the MatJurk software-as-a-service platform, including the dashboard, public catalog pages, order and billing links, reporting tools, support channels, and related services.

MatJurk is designed for businesses that manage shops, products, variants, inventory, branches, warehouses, clients, orders, debts, reports, users, permissions, subscriptions, and related operations. Because those tools can contain business and personal information, we treat privacy and security as core platform requirements.

By using MatJurk, you agree to this Privacy Policy. If you use MatJurk on behalf of a business, you confirm that you are authorized to provide personal information to MatJurk and to instruct us on how to process that information.

2. Roles and Responsibilities

For most Shop data, the Shop owner or business customer decides what information is collected and why. In those cases, the Shop is generally the controller of its own Customer Data, and MatJurk processes that data to provide the Service.

For account administration, security, billing, platform analytics, support, and service improvement, MatJurk may act as the controller of information needed to operate the platform.

3. Information We Collect

Depending on how MatJurk is used, we may collect or process the following categories of information:

• Account information such as name, email address, phone number, password hash, role, permissions, login status, language preferences, theme preferences, and account settings.
• Shop information such as shop name, contact details, address, branding, catalog settings, subscription status, Plan limits, invoices, billing metadata, and operational preferences.
• User and employee information such as invited users, roles, permissions, profile changes, audit activity, and account status.
• Client and customer information entered by a Shop, such as client names, phone numbers, email addresses, addresses, ranks, notes, balances, debts, order history, and communication details.
• Product, catalog, and inventory information such as product names, images, variants, colors, sizes, SKUs, barcodes, categories, stock quantities, warehouses, branches, inventory records, and media files.
• Order and transaction workflow information such as order items, prices, discounts, payment status, payment method labels, shipping costs, delivery details, notes, returns, receipts, bills, and public bill links.
• Support and communication information such as messages sent to support, email content, issue details, diagnostics, screenshots, and related correspondence.
• Technical information such as IP address, device identifiers, browser type, operating system, session information, authentication tokens, logs, error events, performance metrics, usage events, and security signals.
• Cookies, local storage, and similar technologies used for authentication, session management, language, preferences, security, and product functionality.

4. Information We Do Not Intentionally Collect

• We do not intentionally request sensitive personal data unless it is necessary for support, security, billing, or a specific feature used by you.
• We do not intentionally collect children's data. MatJurk is intended for business users and is not directed to children under 18.
• We do not request full payment card numbers directly inside MatJurk unless a payment provider or approved integration requires it. Payment processing, when used, may be handled by third-party providers under their own terms and policies.

5. How We Use Information

We use information to provide and operate MatJurk, including to:

• Create, authenticate, secure, and manage accounts, Shops, sessions, roles, and permissions.
• Provide core features such as product management, POS workflows, orders, inventory, branches, warehouses, clients, debts, reports, public catalogs, QR links, bill links, settings, subscriptions, audit logs, and restore tools.
• Process subscription status, Plan limits, invoices, billing workflows, usage checks, upgrades, downgrades, suspensions, and account administration.
• Display, format, calculate, and organize business records, including reports, totals, balances, stock availability, order summaries, and client history.
• Send service messages, support replies, security notices, account updates, operational notices, and important policy updates.
• Investigate bugs, errors, abuse, fraud, security incidents, unauthorized access, policy violations, and system reliability problems.
• Improve performance, usability, design, reliability, language support, security, and future platform features.
• Comply with applicable legal obligations, enforce our Terms, respond to lawful requests, and protect the rights, safety, and property of MatJurk, users, Shops, and others.

6. Legal Bases Where Applicable

Where privacy laws require a legal basis for processing, we may rely on performance of a contract, legitimate interests, consent, compliance with legal obligations, protection of vital interests, or other lawful bases available under applicable law.

Examples include providing the Service under our Terms, securing accounts, preventing fraud, responding to support requests, meeting billing and accounting obligations, and improving platform reliability.

7. Cookies, Local Storage, and Similar Technologies

MatJurk may use cookies, browser storage, and similar technologies to keep users signed in, remember preferences, apply language and theme settings, route tenant sessions, protect accounts, and improve product behavior.

Disabling cookies or browser storage may prevent parts of MatJurk from working correctly, especially authentication, dashboard access, and saved preferences.

8. How We Share Information

We do not sell personal data. We may share or disclose information only in limited circumstances, including:

• With service providers that help us host, secure, store, transmit, analyze, support, or operate MatJurk.
• With payment, billing, infrastructure, storage, communication, email, logging, analytics, or security providers where needed for platform operation.
• With authorized Shop owners, administrators, and users according to the roles and permissions configured in their Shop.
• With public recipients when a Shop intentionally publishes or shares public catalog links, QR links, bill links, messages, or similar public-facing content.
• When required by law, regulation, subpoena, court order, government request, or to protect rights, safety, security, or property.
• In connection with a business transfer, merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate confidentiality protections where applicable.

9. Public Links and Shared Content

Some MatJurk features may generate public or shareable links, such as catalog pages, QR catalog links, order bills, receipts, or WhatsApp message links. Anyone with access to a public link may be able to view the information available through that link.

Shop owners and users are responsible for deciding what to publish, what to share, and with whom. Avoid sharing sensitive personal, financial, or business information through public links unless it is intended for the recipient.

10. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.

• Password protection using non-plain-text password storage practices.
• Authentication and session controls.
• Role-based and permission-based access controls.
• Tenant separation between Shops.
• Secure API and database practices.
• Rate limiting, abuse prevention, and operational monitoring.
• Controlled administrative access and support workflows.
• Soft-delete, trash, restore, and audit-oriented features where available.

11. Security Limitations

No online service can be guaranteed to be completely secure. You are responsible for using strong passwords, protecting devices, limiting user permissions, removing inactive users, avoiding credential sharing, reviewing account activity, and promptly notifying us of suspected unauthorized access.

12. Data Retention

We retain information for as long as needed to provide MatJurk, maintain accounts, support Shops, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, preserve security, maintain backups, and operate the Service.

Retention periods may differ depending on the type of data, Plan status, legal requirements, backup cycles, account activity, support needs, and operational requirements.

After cancellation, deletion request, termination, or inactivity, data may be deleted, anonymized, archived, or restricted after a reasonable retention period unless we are legally or operationally required to keep it longer.

13. Data Location and International Transfers

MatJurk may process and store information through cloud infrastructure and service providers located in different countries or regions. Those locations may have privacy laws that differ from the laws where you or your customers are located.

Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections, provider commitments, access controls, and security measures.

14. Your Choices and Rights

Depending on your location and relationship with MatJurk, you may have rights to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction or objection to certain processing.
• Request export or portability of certain information.
• Withdraw consent where processing is based on consent.
• Complain to a relevant privacy or data protection authority.

15. How to Make a Privacy Request

You may send privacy requests to support@matjurk.com. Please include enough information for us to verify your identity and locate the relevant account or Shop.

If your request relates to data controlled by a Shop, such as a client record, order, debt balance, or business record, we may direct you to the relevant Shop owner or process the request according to that Shop's instructions.

16. Shop Owner Responsibilities

Shop owners are responsible for complying with privacy, consumer, employment, tax, recordkeeping, communication, and data protection laws that apply to their own business.

This includes providing any notices required to their customers, employees, suppliers, or users; obtaining required permissions or consents; configuring appropriate access controls; and responding to data requests relating to their own Customer Data.

17. Children's Privacy

MatJurk is intended for business use and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information through MatJurk, contact us so we can review and take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we may notify users through the Service, email, login page, or another reasonable method.

The "Last updated" date shows when this Privacy Policy was most recently revised. Continued use of MatJurk after a policy update means you acknowledge the updated policy.

19. Contact

For questions, requests, or concerns about privacy, contact us at support@matjurk.com. For account-specific requests, include your Shop name, account email, and a clear description of the request.